Complaints and feedback

Last updated: November 2026

We welcome feedback, and we treat every concern as an opportunity to learn and improve. This page explains how to raise a concern or complaint about Lynas Clinical Safety Limited and what you can expect from us.

How to contact us

• Email: info@lynasclinical.co.uk
• Post: Governance Lead, Lynas Clinical Safety Limited, Unit 42, Gerrard’s Park, St. Helens, WA10 1FZ

Please tell us what happened, when, who was involved and what you would like us to do. If you are complaining on behalf of someone else, we may need their consent before we can share information with you.

What happens next

1. We will acknowledge your complaint within 48 hours.
2. Our internal incident investigation team will investigate it. How quickly and how deeply we investigate depends on the nature of the complaint, which we assess using a risk score matrix.
3. We will always send you a written response within one month.

If your complaint is about care you received

Our clinicians advise the healthcare organisations we work with, who remain responsible for your care. In most cases your complaint should go first to the organisation that treated you, and we will work with them to investigate our part in it.

If you are not satisfied

If you are not satisfied with our response, you can raise your concerns with our regulator, the Care Quality Commission (CQC), at www.cqc.org.uk. The CQC uses what people tell it to decide how it regulates and inspects services.

If your concern is about how we have handled your personal data, you can also contact the Information Commissioner’s Office at www.ico.org.uk.

Compliments

If something went well, we would like to hear that too. We share positive feedback with the clinicians involved.