Lynas Clinical Safety Limited is committed to a Quality First core principle, aiming for CQC "Outstanding" standards. Our clinical governance framework ensures alignment through three key mechanisms:

Staff Competence: All advising clinicians hold advanced qualifications (MSc in Advanced Clinical Practice or equivalent) and complete annual mandatory training on core legal and professional frameworks.

Audit Focus: Our Clinical Quality Audit systematically evaluates clinical decision-making and adherence to guidelines .

Client Collaboration: We actively encourage clients to use the Client Feedback Loop to refine service quality. For NHS and Private Ambulance clients, we collaborate to understand local SOPs, ensuring our remote advice is contextually relevant.

Our entire operational model is proactively designed to align with CQC "Outstanding" expectations, providing assurance to our clients.

Regulation 12 (Safe Care): Our robust Risk and Incident Reporting and Safeguarding procedures ensure all risks, near misses, and safeguarding concerns are immediately escalated and thoroughly investigated, driving systemic learning.

Regulation 17 (Good Governance): Our comprehensive Clinical Governance includes a mandate for continuous audit (minimum 10% of calls, enhanced audits for new staff) and an annual external audit by an independent clinical expert, providing demonstrable, transparent assurance of your clinical safety oversight.

All Lynas clinical advisors are required to hold HCPC registration as Paramedics and possess at least a Master's of Science in Advanced Clinical Practice (or equivalent). They must also have extensive experience providing remote clinical advice. This ensures we deliver "trusted expert paramedic advice" built on a foundation of advanced clinical knowledge and proven experience.

Our Business Continuity and Contingency Planning is focused on maintaining patient safety during disruption.

Capacity: Our core model uses real-time monitoring of clinician availability. Our team is fully flexible, and if no clinicians are available, the "Duty Fallback Cover" will assume responsibility.

System Failure: In the event of a total Clinical Records System Failure, our clinicians immediately switch to a designated fallback process, securely documenting anonymised records, which are uploaded once the system is restored. Clients are notified of downtime exceeding thirty minutes.

The "per advice call" model provides a cost-effective and scalable alternative to managing the high fixed costs of an in-house clinical lead, particularly for irregular demand.

Financial Viability: This tiered pricing model reflects value-added services, ensuring you pay only for the clinical expertise you use, aligning with our strategy for Sustainable Growth.

Value: The model inherently includes the cost of our advanced AI Audit Tool and robust governance infrastructure, which would typically be separate overheads for an in-house lead.

Data protection is paramount.

Compliance Target: Maintains compliance with UK GDPR and the Data Protection Act 2018.

Security Posture: Is compliant with the Cyber Essentials Plus framework to ensure robust cybersecurity measures.

Storage: Operates as a paperless organisation, storing all patient and business data digitally on secure, encrypted, cloud-based platforms using UK-based servers.

Oversight: Our Director and Clinical Lead acts as both the Data Protection Officer (DPO) and the Caldicott Guardian.

Yes, our advanced clinical model provides substantial support for international operations, though it requires specific collaboration.

Advanced Practice Focus: Our clinicians’ advanced clinical knowledge and experience translate across geographic boundaries, focusing on underlying pathophysiology and best practices in critical decision-making.

Capacity Guidance: Our expertise in the MCA 2005 allows us to guide medics on documenting clinical decisions in a medicolegally defensible manner, which is crucial in high-stakes international environments.

Client Protocols: We work with you to understand the local regulatory context (if any), ensuring our advice remains relevant while upholding the highest standards of integrity, safety, and excellence.