How Much Is Your Clinical Support Delay Costing You? The Truth About Lost Ambulance Hours.
For large ambulance services, demand surge isn't a surprise—it's a critical operational problem that directly impacts efficiency, patient safety, and performance.
The Operational Drag
Your internal remote clinical support system is expertly designed for baseline demand. However, during predictable peaks, that internal system becomes critically overwhelmed. The result is the costly and frustrating reality of lost ambulance hours.
Every minute an ambulance crew is waiting for a callback to authorise a discharge on scene is a minute they are unavailable for the next high-priority incident in the community. At times of peak demand for ambulances, this delay severely compromises service-wide coverage, leading to longer response times and increased safety burdens across your entire fleet.
The Lynas Safety and Support Centre: Your Seamless Resilience Partner
The solution is not over-staffing your internal clinical team for a peak that only occurs for a few hours a day. The solution is immediate, scalable clinical resilience.
Lynas Clinical integrates with your existing infrastructure, acting as your seamless Tier 2 overflow support. Our intervention is flexible:
Custom Thresholds: Phone systems can be set to automatically divert calls to our advanced paramedic advisors if the crew's wait time exceeds a set threshold (e.g., 15 minutes).
Protocol Integration: We can operate using your existing protocols and policies, or leverage our own robust, CQC-registered governance framework.
Instant Scalability: We provide high-quality, expert support precisely when your internal system is strained, ensuring zero capacity risk.
The Outcome: Cost Recovery and Service-Wide Quality
By absorbing the pressure of demand surge, Lynas Clinical delivers a crucial operational return. Reliable, expert support promotes patient safety on a per-case basis, but, more importantly, it optimises your entire service. By freeing up those lost ambulance hours, you recover capacity, reduce the clinical risk arising from service unavailability, and demonstrably enhance the quality of care for the whole community.
Auditable Evidence of ROI
We understand that efficiency is measured in minutes. As a CQC registered provider, we give you the proof: all clinical advice calls are recorded, and our governance reports detail the average call to answer for overflow calls, allowing you to quantify the return on investment through recovered ambulance hours during peak periods.
Next Step: Is your service resilient enough for the next peak? Contact us today to discuss a scalable surge support plan.
